Expert Usability Evaluation

Giving You Our Expert Advice

An expert usability evaluation is cost effective and delivers a usability review by our highly skilled consultants.

We deliver a great set of insights into the best practice standards you should be meeting to improve your customer satisfaction and business success.

How do we start our user experience partnership? Discover the benefits of user experience and learn more about our user experience services.

Deliverables from Expert Usability Evaluation

Our expert usability review will give you:

• Specific recommendations for increasing the usability of your digital platforms
• Comparisons and benchmarking with competitor sites
• A usability evaluation report with clear recommendations to remedy and improve the usability of your digital platforms. Recommendations are defined as high, medium and low priority, as appropriate
• New ideas for improving the effectiveness of your digital platforms and an idea of what you should avoid doing, both now and in the future

Success stories

Our work consistently helps our clients meet and exceed their targets. Some of our success stories include:

• Consistent 70% increase in membership for DigitalEve Columbus
• Consistent 50% increase in lead generation for Healing Environments with Feng Shui
• Increased customer satisfaction for InsightETE
• Almost 50%  increase in lead generation for Quality Auditing Services
• 500% conversion improvement in sales per week for Tiles With Style

Learn more about our user experience design process.

Our Methodology

The expert usability evaluation is carried out by our highly skilled in-house user experience specialists. It's a comprehensive usability framework for any of your digital platforms and can specifically seek to evaluate:

• Persuasiveness and cross-selling to ensure the site and individual pages persuade site visitors to do what you want them to do (make a purchase, contact you etc.)
• Navigation and ease of information retrieval to maximize the ease with which site visitors can find both the information they require and the content you want them to access
• Page layout and calls-to-action to ensure there are enough calls-to-actions and that they're appropriate and noticeable
• Removing obstacles to make it as easy as possible for users to do what they - and more importantly you - want them to do
• Content, marketing and brand to ensure that the platform's content engages and persuades customers in line with your business goals
• Checkout process optimization to eliminate likely dropout points and optimize the intuitiveness of the checkout process
• Competitor analysis to identify strengths and weaknesses of competitors' sites

We can also conduct usability testing, whereby we recruit people from your target audience and have them complete common tasks on your digital touch points.

The Big Picture

Expert usability evaluations are a great way to start your user experience journey as a brand because of the quick results they provide. We always recommend embarking on an end-to-end user experience process that delivers a strategy, insights and user research and user experience design before testing, to ensure your organization makes the most of its digital platforms.

Contact Us

Get in touch with us on 614.432.4913 or email us to discuss your user experience requirements.

If you are considering engaging us, we strongly encourage you to familiarize yourself our user experience process and blog, familiarize yourself with our user experience services and benefits. The more you know about us, the more you will be able to have confidence in our ability to help you achieve your user experience goals.