About Me

I’m a Senior UX Researcher and UX Strategist who turns complex user insights into actionable product solutions. My goal is to help teams create meaningful experiences that solve real problems.

Career Highlights

• Led UX research for McKesson’s pharmacy reimbursement dashboard.
• Redesigned Ohio BWC website using accessibility best practices.
• Created device-agnostic assessment research for NAEP.

Profile

Senior UX Researcher and Designer with extensive experience leading end-to-end UX research and design across enterprise, government, and education sectors. Skilled at combining qualitative insights with quantitative analysis (R, SPSS) to inform interaction design, wireframes, prototypes, and accessible user experiences. Experienced in UX strategy, usability testing, journey mapping, and accessibility audits, with a strong record of translating research into actionable design solutions. Currently expanding quantitative UX expertise through applied coursework, integrating statistical analysis (t-tests, chi-square, ANOVA) into ongoing research projects.

UX Design & Research

UX Research & Strategy o Interaction Design o Wireframing o Prototyping o Information Architecture o Journey Mapping o Service Blueprints o Usability Testing o Heuristic Evaluation o Ethnographic Research o Accessibility Audits & WCAG 2.0 Compliance o Design Thinking o Product Analytics o Data Analysis o Storytelling

Tools & Software

Figma o Axure o R Studio o SPSS o Dovetail o Qualtrics o UserTesting o UserZoom o Optimal Workshop o SharePoint o SurveyMonkey o JIRA o Confluence o Otter.AI o AI Tools (ChatGPT, others)

Education & Professional Development

• B.A. English Literature, The Ohio State University - GPA 3.15 while working full-time
• Certified Usability Analyst (HFI) | NN/g Certifications: User Interviews, Usability Testing, Storytelling
• IxDF Master Classes: AI for Designers; Storytelling for Design Research, Data-Driven Design: Quantitative Research for UX; Distinction: Top 10% in class.
• Applied Quantitative UX Research (completed) – coursework included: R programming, statistical analysis, hypothesis testing, and data visualization for UX decision-making

Articles & Publications

UX Research

Posts & Short Articles

• A Pilot Failure That Proved the Value of User Research (LinkedIn) • Full Article
• Adapting to Bad Design (LinkedIn) • Full Article
• Helping Injured Workers' Reading Comprehension (LinkedIn) • Full Article
• When Color Becomes a Barrier — A UX Lesson on Accessibility (LinkedIn) • Full Article
• How Empathy and Research Shaped a Pharmacy Dashboard (LinkedIn) • Full Article
• Managing Stakeholders and Product Teams: A Researcher's Real-World Playbook
• NAEP Device Agnostic Research