The research identified the website structure, content, and service offerings that best aligned with homeowner priorities, helping create a more effective and user-centered experience.
What I did: Led UX research and design, including competitive analysis, concept development, wireframing, prototype design, usability testing, and recommendations for the final website experience.
Paycor's payroll and HR platform supports critical workforce management activities for businesses of all sizes. The research identified critical usability, accessibility, and workflow issues that made payroll tasks difficult to complete, helping identify workflow breakdowns, accessibility barriers, and opportunities to improve efficiency and reduce user errors.
What I did: Planned and conducted three usability studies, analyzed task success and time-on-task data, identified workflow friction, and documented recommendations for the product team.
The Ohio Bureau of Workers’ Compensation public website—one of the state's most heavily used digital services—had grown to 14 levels of navigation, making it difficult for users to find information. The redesign modernized the experience, improved accessibility, addressed content comprehension issues, and reduced support calls.
What I did: Led UX research and design for the website redesign, including stakeholder interviews, content strategy, navigation testing, wireframing, usability testing, and collaboration with BWC teams to develop the final user experience.
Educational Testing Service (ETS) develops assessments used by millions of students nationwide. The research identified accessibility and content comprehension issues that impacted student performance, helping improve student comprehension, accessibility, and assessment usability across multiple digital assessment tools.
What I did: Led UX strategy and usability research for digital assessment workflows, focusing on student comprehension, accessibility, and task performance.
McKesson provides technology and business solutions that help independent pharmacies manage and sustain their operations. The pharmacy dashboard improved the usability of complex reimbursement data, helping pharmacy owners
What I did: Led UX research and design for the pharmacy reimbursement dashboard, including stakeholder interviews, personas, journey mapping, wireframing, dashboard design, and usability testing with pharmacy owners.
