Paycor's payroll and HR platform supports critical workforce management activities for businesses of all sizes. The research identified critical usability, accessibility, and workflow issues that made payroll tasks difficult to complete, helping highlight opportunities to improve efficiency and reduce user errors.
What I did: Planned and conducted three usability studies, analyzed task success and time-on-task data, identified workflow friction, and documented recommendations for the product team.
The Ohio Bureau of Workers’ Compensation public website—one of the state's most heavily used digital services—had grown to 14 levels of navigation, making it difficult for users to find information. The redesign modernized the experience, improved accessibility, addressed content comprehension issues, and reduced support calls.
What I did: Led UX research and design for the website redesign, including stakeholder interviews, content strategy, navigation testing, wireframing, usability testing, and collaboration with BWC teams to develop the final user experience.
Educational Testing Service (ETS) develops assessments used by millions of students nationwide. The research identified accessibility and content comprehension issues that impacted student performance, helping improve the clarity and usability of digital assessments.
What I did: Led UX strategy and usability research for digital assessment workflows, focusing on student comprehension, accessibility, and task performance.
McKesson provides technology and business solutions that help independent pharmacies manage and sustain their operations. The pharmacy dashboard improved the usability of complex reimbursement data, helping pharmacy owners more easily identify trends and understand financial performance.
What I did: Led UX research and design for the pharmacy reimbursement dashboard, including stakeholder interviews, personas, journey mapping, wireframing, dashboard design, and usability testing with pharmacy owners.
Monarch Services & Construction provides home renovation and construction services to residential customers. The research and design process identified the website structure and content that best supported customer needs, helping create a more intuitive and effective user experience.
What I did: Led UX research and design, including competitive analysis, concept development, wireframing, prototype design, usability testing, and recommendations for the final website experience.