Theresa Wilkinson

About Me

Senior UX Researcher and Designer specializing in mixed-methods research, usability testing, accessibility, and data-informed design. Experienced conducting qualitative and quantitative UX research, analyzing task success and satisfaction metrics, and translating findings into measurable usability improvements across enterprise, government, and education projects. Experienced solving complex UX challenges across enterprise and government environments, with a strong focus on measurable outcomes, accessibility, quantitative analysis, and translating research insights into actionable design decisions.

Quantitative UX Research:

• Quantitative UX analysis (task success, SEQ, CSAT, benchmark metrics)
• Statistical analysis using R, SPSS, and Excel
• Survey design and data visualization
• Mixed-methods usability research
• MaxDiff, Conjoint, and TURF analysis
• Accessibility and usability measurement