Theresa Wilkinson

UX research, usability testing, accessibility (WCAG 2.1), information architecture, and interaction design for a complex government website redesign.

Usability testing and UX research for a complex pharmacy reimbursement dashboard focused on improving data comprehension, workflow efficiency, and decision-making.

Quantitative UX Research using A/B/C testing, conjoint analysis, MaxDiff, TURF, and statistical analysis.

About Me

’m a Senior UX Designer & Researcher who turns complex user insights into actionable product solutions, combining qualitative and quantitative research to improve usability, accessibility, and complex workflows across enterprise, government, and healthcare platforms.

Articles & Publications

UX Research

Posts & Short Articles

A Pilot Failure That Proved the Value of User Research (LinkedIn) • Full Article
Designing Under Constraints: What a 14-Level Website Taught Me (LinkedIn) • Full Article
Enterprise UX vs. E-Commerce UX: Is It Actually Different? (LinkedIn) • Full Article
How Empathy and Research Shaped a Pharmacy Dashboard (LinkedIn) • Full Article
Rethinking Where UX Problems Really Live (LinkedIn) • Full Article

Contact

Email: theresaw@columbus.rr.com

LinkedIn: theresa-wilkinson